
It could also be a hardware related problem. Once you successfully upgraded to the latest version of Windows 10, you can reinstall the apps and they should work as expected. Repeat the steps to remove every piece of software that may be causing the problem.

Uninstall applicationsĪn incompatible piece of software, such as an old program or third-party antivirus, is likely the root of the problem. You can troubleshoot this problem while trying to upgrade by doing the following. When you get the blue screen error, your system will automatically roll back any changes and restore the previous version of the OS. Typically, the reason could be a result of a third-party application, such as antivirus and security software, or incompatible hardware. How to troubleshoot blue screen during an upgradeĪ lot of times you'll run into a BSOD as you try to upgrade to a new version of Windows 10.

In this Windows 10 article, we'll walk you through a number of troubleshooting steps to fix a blue screen error and get you up and running as soon as possible. But most of the time it's not enough to fix the problem.įortunately, you can often narrow down the blue screen to a problem with an update for Windows or a bad driver, incompatible software, or hardware you recently configured.

We're just collecting some error info, and then we'll restart for you." And a general error code (HAL_INITIALIZATION_FAID, PAGE_FAULT_IN_NONPAGE_AREA, CRITICAL_PROCESS_DIED or BAD_SYSTEM_CONFIG_INFO, for example) that can give you a clue of the issue.

You'll usually (not always) see a message that reads: "Your PC ran into a problem and needs to restart. The biggest issue with a blue screen is that it's literally a screen with a blue background and a sad face with not enough information to tell you the problem. A "blue screen" (or "stop error") is what's commonly known as the Blue Screen of Death (BSOB), and it could appear while upgrading to a new version of the OS, when starting your computer, or just "out of the blue" when using Windows 10.
